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We regret to inform you that our online sales will be temporarily discontinued until 30th of April
We regret to inform you that our online sales will be temporarily discontinued until 30th of April

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Return Policy





  • 'Return' is defined as the action of giving back the item purchased by the Buyer to the Seller on the SLR SHOPPEE website. Following situations may arise:

    • • Item was defective

      • Item was damaged during the Shipping

      • Products was / were missing

      • Wrong item was sent by the Seller.

    Return could also result in refund of money in most of the cases.

    Points to be noted:

      • Seller can always accept the return irrespective of the policy.

      • If Seller disagree a return request, Buyer can file a dispute under the Buyer Protection Program.

      • Further for returns being made by Buyer to the Seller of the product, the following parameters needs to be ensured by the Buyer:

    Category Condition
    Electronics Should be included
    Clothing and Footwear Should be "New & Unworn" (other than for trial)
    Side-Loading (from one device to other) Not Allowed
    Beauty, Health & Personal Care Should be "New & Unopened"
    Sports & Equipment Should be "New" and returned with original packaging
    Office Products Should be "New" and returned with original packaging
    Jewelry Should be "New" and returned with original packaging


    Replacement

    Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy with the item, reason being Damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.

    Points to be noted:

    Seller can always accept the return irrespective of the policy.

    If Seller disagrees for a return request, Buyer can file a dispute under Buyer Protection Program*.

    Buyer need to raise the replacement request within 10 days from the date of delivery of products. Once Buyer has raised a replacement request by contacting Us on the Toll Free Number provided on the Website. Once the replacement request has been raised, the following steps shall be followed:

    Incase Seller rejects the replacement request, Buyer can choose to raise a dispute by writing to http:/www.slrshoppee.com

    Buyer Eligibility and Restrictions:

    • Buyers can file a dispute within 45 days from the date of delivery of the product

    • Any damage or loss to the product after delivery will not be covered under this program and will completely be the Buyer's responsibility. Buyers should refuse to accept delivery if the item is damaged.

    • Raising disputes against Sellers does not automatically entitle the Buyer to a refund or replacement for the product purchased. SLR SHOPPEE shall verify the disputes so raised and may process only such claims that are valid and genuine.

    Email Abuse & Threat Policy





    SLR SHOPPE will investigate and can take action on certain types of unwanted emails that violate SLR SHOPPEE policies.

    Such instances:

    Threats of Bodily Harm – SLR SHOPPEE does not permit Users to send explicit threats of bodily harm.

    Misuse of SLR SHOPPE System –SLR SHOPPEE allows Users to facilitate transactions through the SLR SHOPPEE system, but will investigate any misuse of this service.

    Spoof (Fake) email – SLR SHOPPEE will never ask you to provide sensitive information through email. In case you receive any spoof (fake) email, you are requested to report the same to Us through 'Contact Us' tab.

    Spam (Unsolicited Commercial email – SLR SHOPPE spam policy applies only to unsolicited commercial messages sent by SLR SHOPPEE Users. SLR SHOPPE Users are not allowed to send spam messages to other Users.

    Offers to Buy or Sell Outside of SLR SHOPPEE – SLR SHOPPEE prohibits email offers to buy or sell listed products outside of the SLR SHOPPEE Website. Offers of this nature are a potential fraud risk for both Buyers and Sellers

    Violations of this policy may result in a range of actions, including:

      • Limits on account privileges

      • Account suspension

      • Cancellation of listings

      • Loss of special status ,Other Businesses.